Returns Policy

Returns Policy

Doggie Palace is your ultimate destination for top-notch pet supplies, providing everything your furry friends need to live their best lives.

At Doggie Palace, we want you and your pets to be completely satisfied with your purchases. If you’re not satisfied with your purchase, we’re here to help.

**1. Returns and Exchanges**

You can return or exchange any unused, unopened items within 30 days of purchase. To be eligible for a return or exchange, your item must be in the same condition that you received it, including all original packaging.

**2. Refunds**

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original payment method. Please allow a few business days for the refund to be processed.

**3. Shipping Costs**

Unfortunately, we cannot refund the original shipping costs, and you will be responsible for covering the return shipping costs unless the return is due to a product defect or an error on our part.

**4. How to Initiate a Return**

To initiate a return or exchange, please contact our customer support team at hello@thedoggiepalace.com. We will guide you through the process and provide you with the necessary instructions.

Free Delivery

Get your pet essentials delivered to your doorstep, no extra cost.

Easy Payment

Conveniently shop for your furry friends and pay hassle-free.

Track Order

Stay in the know – easily track your order’s journey to your pet’s paradise.

Have Questions?

Curious minds make happy pets – ask us anything for expert pet care advice.

Shopping Cart