At Doggie Palace, we want you and your pets to be completely satisfied with your purchases. If you’re not satisfied with your purchase, we’re here to help.
**1. Returns and Exchanges**
You can return or exchange any unused, unopened items within 30 days of purchase. To be eligible for a return or exchange, your item must be in the same condition that you received it, including all original packaging.
**2. Refunds**
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original payment method. Please allow a few business days for the refund to be processed.
**3. Shipping Costs**
Unfortunately, we cannot refund the original shipping costs, and you will be responsible for covering the return shipping costs unless the return is due to a product defect or an error on our part.
**4. How to Initiate a Return**
To initiate a return or exchange, please contact our customer support team at hello@thedoggiepalace.com. We will guide you through the process and provide you with the necessary instructions.