At Doggie Palace, we are committed to ensuring your satisfaction with every purchase. If you’re not completely happy with your order, we’re here to help with our Refund Policy.
**1. Eligibility for Refund**
You may be eligible for a refund if:
– The item you received is damaged, defective, or not as described.
– You received the wrong item.
– You have initiated a return within 30 days of purchase.
**2. Refund Process**
Upon receiving your returned item and verifying its condition, we will process your refund. The refund will be credited to the original payment method used during the purchase. Please allow a few business days for the refund to appear in your account.
**3. Non-Refundable Items**
Certain items are non-refundable, including:
– Items that have been used, opened, or are not in their original condition.
– Perishable goods, such as pet food and treats, for health and safety reasons.
**4. Return Shipping Costs**
If the return is due to an error on our part (wrong item shipped, damaged or defective product), we will cover the return shipping costs. However, if the return is for other reasons, you will be responsible for the return shipping costs.
**5. How to Initiate a Refund**
To initiate a refund, please follow these steps:
1. Contact our customer support team at [contact email/phone number] to inform us about the issue.
2. We will guide you through the return process and provide you with necessary instructions.
**6. Customer Support**
If you have any questions or concerns regarding our Refund Policy, please don’t hesitate to contact our customer support team. We are dedicated to ensuring a smooth and satisfactory shopping experience for you and your pets.
At Doggie Palace, we value your trust and strive to provide quality products and exceptional service. Your satisfaction is our priority, and we are here to assist you in any way we can.